52bd's Privacy Policy

52bd ("we", "our", or "platform") provides a safe and reliable online betting and casino service for players in Bangladesh. We believe that protecting your personal information is a fundamental right and an essential part of our service.

The information set out in this policy will inform you of what types of information 52bd collects, how that information is used, which parties it may be shared with, and what rights you have. This policy applies to:

• Users of the 52bd website and all associated sub-domains.
• Registered account holders.
• Participants in any service or promotion on the platform.
• Any individual who contacts 52bd.

This policy may be reviewed and updated periodically. If any changes are made, we will notify you via an announcement on the platform.

52bd may collect the following types of information in order to provide its services:

2.1 Personally Identifiable Information

Information you provide during account registration and verification:

• Full name and date of birth (for age verification — service is available to users aged 21+ only).
• National ID card or passport number.
• Valid email address.
• Residential address.

2.2 Financial & Transaction Information

Information required for payment processing. 52bd uses only recognized payment methods in Bangladesh — bKash, Nagad, Rocket, Upay, and bank transfer. Financial information collected includes:

• Mobile banking account number (bKash / Nagad / Rocket / Upay).
• Bank account details (for bank transfers).
• Deposit and withdrawal transaction history.
• Bonus and promotion usage records.

2.3 Technical & Usage Information

Information collected automatically when you use the platform:

• IP address and device identification information.
• Browser type and operating system.
• Usage time, page visit history, and session-related information.
• Information obtained from cookies and similar tracking technologies.
• Login and activity times according to Bangladesh Standard Time (BST, UTC+6).

2.4 Communication-Related Information

When you contact the 52bd support team (via live chat or email), details of that conversation may be stored for security and quality control purposes.

Collected information is used only for the following legitimate purposes:

3.1 Service Provision & Operation

• Creating, verifying, and maintaining your account.
• Processing deposits and withdrawals.
• Providing bonuses, cashback, and VIP rewards.
• Running gaming and betting services without interruption.

3.2 Security & Legal Compliance

• Prevention of fraud, money laundering, and illegal activities.
• Age verification (service is for those aged 21 or above only).
• Ensuring compliance with applicable laws and regulations.
• Account protection and prevention of unauthorized access.

3.3 Service Improvement

• Reviewing and improving the user experience.
• Monitoring platform performance and correcting errors.
• Planning new services and features.

3.4 Communication

• Providing support (live chat and email: [email protected]).
• Important account notifications and security alerts.
• Notification of policy changes.

52bd never sells your personal information to third parties or discloses it for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

The minimum necessary information may be shared with selected trusted service providers for payment processing, technical infrastructure, and security verification. All such partners are bound by confidentiality agreements.

4.2 Legal Obligations

If disclosure of information is required by a court order, government directive, or applicable law, only the amount of information that is legally required will be disclosed.

4.3 Security Matters

In the event of a serious fraud or cyber security threat, necessary information may be shared with the relevant authorities.

52bd follows industry-standard technical and organizational measures to keep your information secure:

5.1 Encryption

All data transmission on our platform is secured by SSL encryption (TLS 1.2 or higher). Stored sensitive information is also kept in encrypted form.

5.2 Access Control

Only staff who require access to information for their work are granted specific access. Every access is logged and regularly audited.

5.3 Secure Payment Environment

Transactions via bKash, Nagad, Rocket, Upay, and bank transfer are completed through the respective provider's own secure gateway. 52bd does not store full card numbers or PINs.

5.4 Security Monitoring

Our systems are monitored around the clock. Any unusual activity is automatically detected and an alert is issued.

Cookies and similar technologies are used on the 52bd platform to improve service quality and ensure security.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions, security verification, and core platform functions.
• Functionality Cookies: For remembering your preferences and language settings.
• Analytics Cookies: For understanding user behavior — completely anonymous data is used.

6.2 Cookie Control

You can disable cookies from your browser settings. Please note, however, that disabling essential cookies may disrupt some core platform functions.

52bd retains your information only for the period necessary to provide services and meet legal obligations:

• Active account data: Retained for as long as the account remains active.
• After account closure: Financial transaction records may be kept for up to five years in accordance with legal and regulatory requirements.
• Log files and technical data: Generally up to ninety days.
• Support communication history: Up to one year after the issue is resolved.

Once the specified period has passed, personal information is securely deleted or anonymized.

As a user of the 52bd platform, you have the following rights:

8.1 Right to Know

You can find out at any time what information we hold about you and how it is being used.

8.2 Right to Correction

If there is any error in your stored information, you can request that it be corrected.

8.3 Right to Deletion

In certain circumstances, you can request that your information be deleted. However, due to legal obligations, it may not be possible to fully delete some information.

8.4 Right to Object to Processing

You can object to marketing communications or data analytics.

8.5 Right to Data Portability

You can request a copy of your own data in a machine-readable format.

52bd's service is for those aged 21 or above only. We do not knowingly collect information from any person under the age of 21. An age verification process is followed at the time of account registration.

If it comes to our attention for any reason that information of a minor has been collected, that account will be immediately closed and the information deleted. Parents or legal guardians may contact us regarding this matter at: [email protected]

52bd primarily serves users in Bangladesh. Due to technical requirements, some data may be processed or stored on international servers. Wherever this occurs, equal or higher security standards are ensured and the protections described in this policy remain applicable.

In the event of a security breach, 52bd will take the following steps:

• As soon as the incident is identified, the technical team will be activated to limit the damage.
• Affected users will be notified promptly.
• The relevant authorities will be informed in accordance with applicable laws and regulations.
• Necessary corrective measures will be taken to prevent similar incidents in the future.

This privacy policy may change from time to time. Changes may be made in the following circumstances:

• When new services or features are introduced.
• When applicable laws or regulations change.
• When there are significant changes to the way data is processed.

For any important changes, we will display a notice on the platform and inform you via your registered email. Continued use of the platform after the changes will be considered as your acceptance of the revised policy.

If you have any questions, concerns or complaints about this privacy policy, please contact us. The 52bd support team provides service 24/7 in both Bengali and English.

• Live Chat: Available 24/7 on the platform
• Email: [email protected]

We will endeavour to respond within a reasonable time after receiving a complaint. For complex matters, a response will be provided after a detailed investigation.